You can create an account by clicking on the Customer Log-In which is located at the upper right hand corner above the search bar. By creating an account you can track current and old orders anytime.

*If you had an account with us from our old website (prior to January 2009) please create a new account. These accounts did not transfer over when we launched our new website.

Please log-in to your account and from there you will be able to edit your billing and/or shipping information anytime.

United States (48 contiguous) Customers

All orders are processed the NEXT business day from the date they are placed.We use UPS for all orders shipping to a physical address. Shipping costs are determined by weight, distance, and time. When placing your order, UPS gives you 4 delivery options and pricing. It will also give you approximate delivery dates. We do our best to ship Ground orders within 3 business days, but due to sales volume, it may take a day or two longer. If you choose Express shipping,ships the next business day. We do not process orders the same day to provide next day delivery.If you need your order by a certain date please allow at minimum 7-10 business days for delivery from when you placed your order, if you do not want to pay for Express shipping. If you choose to ship your order to a PO Box, we will use United States Postal Service (USPS) no matter what our website says. Please allow 1-2 weeks for delivery.

Hawaii, Alaska & Puerto Rico Customers

We offer both UPS and USPS Postal Service as delivery methods. Please allow extra time for USPS deliveries.

Canadian Customers

We offer both UPS or USPS Postal Service as delivery methods. Please note that we do not cover any taxes or duties for shipments to Canada, this is the reposnsibilty of the customer.

International Customers

Our website currently ships Internationally via UPS or USPS Postal Service. We will only process International orders if the correct shipment method is chosen and paid for by the customer. Should we receive a order with UPS or USPS costs that are for the United States, you will be contacted immediately and may have to pay the difference in order to have your transaction processed and order shipped.

Join our mailing list and you will receive e-mail notifications when we have sales and may receive coupons. You can also

find us on facebook, join our newsletter, or follow is on twitter to find out what sales are coming up or get special coupons.

While every foot is different, the majority of our styles run true to size. On each items page, if it does not usually run true to size, a note is posted regarding the fit. Again, as every foot is different, these are just suggestions based on the average person. Even though our suggestion is most often accurate, please base your decision on your prior personal experience regarding fit.  Check out our Fit Guide to help with the Size Conversion.

We will gladly exchange shoes purchased from our website directly within 6 months of purchase. If the shoe(s)/size are no longer available, we will exchange for another style of equal value. Shoes purchased from our retailers must be taken back to their store.  We do not replace, repair or exchange any shoes purchased from our retailers, and we respect our retailers store policies.

If you are interested in selling Sbicca Shoes, please submit a wholesale inquiry at the link below and a rep in your area will contact you. 

http://www.sbiccafootwear.com/wholesale_inquiry.php

We look forward to doing business with you!

If you have forgotten your password, please click on Customer Log-In and then click on LOST PASSWORD. We will ask you for your account e-mail address and e-mail you a temporary password. Once you log on with the temporary password you will be prompted to create a new password.

You can create a wish list on our website when you are logged into your account.

If you do have an account with us please click on the Customer Log-In located at the upper right corner of our website. 

To view your purchase history you must log into your account. From there you will be able to view all your order placed on our website.

If you purchased a pair of our shoes at one of our retails locations, we cannot exchange them for another size. Sorry, there are no exceptions and we ask that you take them back to the store and follow their policy. 

Our catalog of shoes is right here online. We are always adding new shoes to our website, but if you are looking for a particular shoe that is not on our website, write us an e-mail and we will see if we have a pair in stock at our warehouse.

For all orders with UPS Shipping Method of Next Day Air, 2nd Day Air, 3Day:

Your order will will be processed and shipped the Next Business day. All of our Expedited Shipping methods are for deliveries Monday through Friday ONLY, we do not offer "Saturday Delivery". If you have to receive your order by a certain date, please call or email us and find out what the extra cost would be for Special Expedited Shipping Services.

Ph: 888-374-3368

Email: info@volatileusa.com

If you purchased a pair of our shoes through a retail location, you have to return them back to the store. We do not handle any Third Party Exchanges no matter the problem with the shoe. The store you purchased them from has to contact us and request a replacement.

SBICCA is located in Carson California. We are just a 20 minute drive from Downtown Los Angeles and our neighbor is Cal State Dominguez Hills. Our hours of operation are 8:30am - 5:30pm Monday - Friday. Sorry, we are closed on the weekends!!

• All orders made during November 21-25, 2012 over the amount of $100 will qualify for a free gift code of $15 to be used on their next purchase.  Gift codes will be emailed to the account entered at checkout.  This gift code is valid for use of December 1, 2012 through January 25, 2013.  It can not be combined with any other offer.  Company not responsible for invalid email accounts.  Gift code must be used and entered at checkout to apply.  This Promotion can be voided and cancelled at the company discretion at any time.  One gift with purchase per order per customer.

• All orders made during November 21-25, 2012 over the amount of $150 will qualify for a free gift code of $30 to be used on their next purchase.  Gift codes will be emailed to the account entered at checkout.  This gift code is valid for use of December 1, 2012 through January 25, 2013.  It can not be combined with any other offer.  Company not responsible for invalid email accounts.  Gift code must be used and entered at checkout to apply.  This Promotion can be voided and cancelled at the company discretion at any time.  One gift with purchase per order per customer.