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FAQS
Ordering

I am having problems placing my order, what can I do?

First, please try closing your internet browser and going back to the site to place your order. If an error message pops us, please check your Billing Information and credit card information entered, wait at least 10 minutes then enter your order again. If you are still having problems please call us at 1-888-374-3368 (PST) to place your order over the phone.

 

Payment Methods

We accept American Express, Discover, MasterCard and Visa credit cards.

 

 

We also accept debit cards that have a Visa or MasterCard logo and Money orders (must call in for orders with Money Order payment)

 

We do NOT accept cash, checks, some ATM cards or COD purchases.

 

Express Checkout

Our website allows you to check out as a guest and does not require an account to be made.

 

I never received an Order Confirmation via email?

Due to some email servers being overly cautious with SPAM, if you do not receive our email in your INBOX please check your SPAM box before contacting us. Emails such as AOL, MSN, Hotmail, Gmail and Yahoo all have their own SPAM settings.

 

Prop 65

Prop 65 Warning

 

You may see the following label on our product(s).

PROPOSITION 65 WARNING:
This product may contain chemicals known to
the State of California to cause cancer and/or
birth defects or other reproductive harm.
Do not allow children to mouth or chew.

In the State of California there exists what is referred to as "Proposition 65". Proposition 65 is the California Safe Drinking Water and Toxic Enforcement Act of 1986. Any company that operates in California, sells products in California, or manufactures products that may be sold in or brought into California is subject to Proposition 65. Since our products are sold in California, Proposition 65 applies to us.

Proposition 65 requires warning labels on any product that may contain any of 600-plus elements that the California Air Resources Board considers a carcinogen or a reproductive toxicant. These elements include lead, brass, PVC and a multitude of other everyday elements.

Many of the elements listed under Proposition 65 are common everyday items. The list of elements keeps changing and is periodically updated. Elements are added to the list, some elements are removed. It is excessively difficult to keep track of the changing list of elements.

There are penalties for not complying with Proposition 65. Failure to label products may result in a civil penalty of $2500 per day. If a company's product is sold or is purchased outside the State of California and brought into California, the company may still be found in violation.

Various trade organizations have issued notices to manufacturers warning of Proposition 65 and its implications. Included in the warnings were suggested methods of protection from Proposition 65 litigation and violations. Protection requires warning consumers about the possibility of dangers from products. A warning label as the one we use is considered to comply with warning consumers.

The lable does not necessarily indicate our products will cause you to contract cancer or reproductive harm if used as designed.

For more information about Proposition 65 visit the Office of Environmental Health Hazard Assessment and for a list of elements listed under Proposition 65 visit:

http://www.oehha.ca.gov/prop65/prop65_list/Newlist.html