FAQs

Ordering & Payment

We ask that you review your order carefully, as it cannot be modified once submitted.

You will receive an order confirmation number at the conclusion of your order process, as well as an email that states your order number and an approximate order total.

If you placed your order through a password–protected online account, you may check the status of your order at any time by clicking on your account, signing in, and selecting order history. Click here to check the status of any other order.

Methods of Payment

We accept the following methods of payment: Visa, MasterCard, American Express, Discover, and PayPal in USD.

Please note that we are unable to process your order if we cannot obtain an authorization from your credit card company. You may wish to contact the issuing bank of your credit card regarding this matter, and then inform us of any additional information. We will keep your order on file for 72 hours before it will be cancelled. Please respond quickly; merchandise cannot be held for your order and may become unavailable.

For the fastest results, please call 1-805-497-1888 

Sales Tax

We are required to collect local sales tax in the state where Sbicca footwear maintains a physical presence. The physical presence is where the warehouse or contact center is located.Price Differences

We make every attempt to have consistent pricing throughout our website. Occasionally we offer special prices that are exclusive to our website or email subscribers. Please call us at 1-805-497-1888  if you have any questions about pricing.

California Proposition 65

Certain materials and embellished products consisting of metal; brass and bronze hardware; painted products; and product bondage can expose you to lead and/or other substances that are known to the State of California to cause cancer, birth defects and other reproductive harm.

PO Boxes & APO/FPO Addresses

We ship to all US territories and APO/FPO addresses. Orders shipped to PO Boxes are sent via USPS Priority Mail. Overnight and express deliveries are unavailable for these destinations. Make sure to include the unit and box numbers, for APO/FPO/DPO addresses (if assigned). To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO addresses.

Damaged, Defective or Wrong Items Shipped

Should you receive damaged, defective, or the wrong item(s), please return the merchandise within 30 days from the shipped date to our Online Returns address. Returns must be unworn, unaltered, and with proper packaging and boxes.

Returns & Exchanges

Sbicca Footwear is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.

All merchandise—with the exception of clearance or final sale items—may be returned within 30 days of shipment. Items must be returned unworn/unused with the shoebox, original packaging.

Clearance and final sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) was shipped.

Sbicca Footwear

Attn: Returns Department 

7391 Heil Ave, #103

Huntington beach,

CA 92647
USA 
Order # ________________

Please allow approximately 3–4 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).

Please email : customerservice@pvfootwear.com for a return authorization before sending anything back.

Returning Store Merchandise

We cannot process store–bought returns at our warehouse. Please return your items to the store where you originally made the purchase for return details.

Refund Process

Most returns will process in approximately 3–4 weeks, depending on your method of return. Additional processing delays may occur. A refund will then be credited back to your original method of payment, and will post approximately two business days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. 

Exchanges

Due to inventory variances and processing time, we do not accept exchanges for online purchases.

If an alternate item, size or color is requested, please return the original item and make an additional purchase to exchange/replace. Items must be returned unworn, unwashed, and unused, with the shoebox and original packaging and must be accompanied by the original return form and customs documents (if applicable).

Clearance and final sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) was shipped.