FAQs

Ordering & Payment

We ask that you review your order carefully, as it cannot be modified once submitted.

You will receive an order confirmation number at the conclusion of your order process, as well as an email that states your order number and an approximate order total.

If you placed your order through a password–protected online account, you may check the status of your order at any time by clicking on your account, signing in, and selecting order history. Click here to check the status of any other order.

Methods of Payment

We accept the following methods of payment: Visa, MasterCard, American Express, Discover, and PayPal in USD.

Items will be charged to your selected method of payment when the order is submitted. Your order may ship in multiple packages, but rest assured you will not be charged any additional shipping and handling fees. The shipping and handling fee you were quoted at checkout will be pro–rated and applied based on the value of each individual shipment.

Please note that we are unable to process your order if we cannot obtain an authorization from your credit card company. You may wish to contact the issuing bank of your credit card regarding this matter, and then inform us of any additional information. We will keep your order on file for 72 hours before it will be cancelled. Please respond quickly; merchandise cannot be held for your order and may become unavailable.

For the fastest results, please call 1.888.374.3368.

Sales Tax

We are required to collect local sales tax in the state where Sbicca Footwear maintains a physical presence. The physical presence is where the warehouse or contact center is located.

Price Adjustments

If you have purchased items that are now on sale, we will gladly offer you a one–time price adjustment if you contact us within 24 hours of the original purchase date.

For online or phone orders, please call 1.888.374.3368 or email info@sbiccafootwear.com. We do not offer price adjustments on shipping charges. For store purchases made at one of our many vendors, please contact or stop by your local store.

Price Differences

We make every attempt to have consistent pricing throughout our website. Occasionally we offer special prices that are exclusive to our website or email subscribers. Please call us at 1.888.374.3368 if you have any questions about pricing.

California Proposition 65

Certain materials and embellished products consisting of metal; brass and bronze hardware; painted products; and product bondage can expose you to lead and/or other substances that are known to the State of California to cause cancer, birth defects and other reproductive harm.

Shipping Information

Most in-stock items ship within one business day of ordering; however, some orders may take up to 3 business days to process. Please note that we do not ship on Saturdays, Sundays or US holidays.

Orders with the selected promotion option of “Free Shipping” will be sent out via UPS SurePost and may have delayed delivery times and limited tracking details.

All orders with a retail value over $100 USD will be shipped with required postage signature to assure insurance of delivery of the package.

Orders may be split across multiple shipments, and items ordered together may not be shipped out on the same day. Occasionally, items may be out-of-stock or backordered. You will be alerted in both instances, and in the event of a backorder, will be provided an approximate date of shipment. You will be informed if an item is backordered when you add it to your basket or within ten days of placing your order.

PO Boxes & APO/FPO Addresses

We ship to all US territories and APO/FPO addresses. Orders shipped to PO Boxes are sent via USPS Priority Mail. Overnight and express deliveries are unavailable for these destinations. Make sure to include the unit and box numbers, for APO/FPO/DPO addresses (if assigned). To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO addresses.

Backorders & Cancellations

If you place an order for an item that is not available for immediate shipment, it will be backordered. You will be informed if an item is backordered within ten business days of placing your order. In the event that a backordered item is part of your order, we reserve the right to cancel the item or ship your order in multiple packages based upon availability. If you would like to cancel a backordered item, please call 1.888.374.3368 or email info@sbiccafootwear.com. If an item is cancelled from your order for any reason, you will not be charged for the item and will receive an email receipt for the refund of the cancelled item.

Damaged, Defective or Wrong Items Shipped

Should you receive damaged, defective, or the wrong item(s), please return the merchandise within 30 days from the shipped date to our Online Returns address. We will refund the return shipping if a copy of the shipping receipt is attached to the Return Form. We recommend using a carrier service that provides tracking. Please note only standard carrier services will be refunded.

To ensure proper processing, please select the appropriate Return Reason Code listed on your Return Form. In addition, please specify the damage, defect, or wrong item(s) on the Return Form. Upon receipt of your return, our Online Returns Department will inspect your merchandise. If you would like a replacement of the item(s), please write Exchange on the Return Form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns must be unworn, unaltered, and with proper packaging and boxes.

Returns & Exchanges

All merchandise—with the exception of clearance or final sale items—may be returned within 30 days of shipment. Items must be returned unworn/unused with the shoebox, original packaging and must be accompanied by the original return form and customs documents (if applicable).

Clearance and final sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) was shipped.

Returning Online & Phone Orders

To return merchandise purchased by phone or on www.sbiccafootwear.com, please use one of the following methods.

SmartLabel:

A pre–paid, pre–addressed SmartLabel is included with your packaging box. Affix the SmartLabel to your package, and be sure to remove or cover the original shipping label. No postage is required.

This service is only available within the continental US. Items purchased through an outside vendor or store cannot be returned to the Very Volatile warehouse and should be returned to the store of original purchase. See Return Policy for more information.

Please allow approximately 2–3 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).

Personal shipping method:

We recommend that you use your own trackable and insured shipping method. Please mail your return to the following address, or use the pre-addressed label found in the Return Policy.

Sbicca Footwear
Attn: Returns Department
1010 Sandhill Ave
Carson CA 90746
USA
Order # ________________

Sbicca Footwear is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.

Returning Store Merchandise

We cannot process store–bought returns at our warehouse. Please return your items to the store where you originally made the purchase for return details.

Refund Process

Most returns will process in approximately 2–3 weeks, depending on your method of return. Additional processing delays may occur. A refund will then be credited back to your original method of payment, and will post approximately two business days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Refunds for merchandise purchased more than a year ago that are not accompanied by a packing list will be refunded at their current selling price.

Exchanges

Due to inventory variances and processing time, we do not accept exchanges for online purchases.

If an alternate item, size or color is requested, please return the original item and make an additional purchase to exchange/replace. Items must be returned unworn, unwashed, and unused, with the shoebox and original packaging and must be accompanied by the original return form and customs documents (if applicable).

Clearance and final sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) was shipped.