Returns & Exchanges

 

Returns & Exchanges

Sbicca Footwear is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.

All merchandise—with the exception of clearance or final sale items—may be returned within 30 days of shipment. Items must be returned unworn/unused with the shoebox, original packaging.

Clearance and final sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) was shipped.

Sbicca Footwear

Attn: Returns Department 

18001 Cowan Suite D,

Irvine,

CA 92614
USA 
Order # ________________

Please allow approximately 3–4 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).

Please email : customerservice@pvfootwear.com for a return authorization before sending anything back. 

Returning Store Merchandise

No 3rd party exchanges or returns accepted.

We cannot process store–bought returns at our warehouse. Please return your items to the store where you originally made the purchase for return details.

Refund Process

Most returns will process in approximately 3–4 weeks, depending on your method of return. Additional processing delays may occur. A refund will then be credited back to your original method of payment, and will post approximately two business days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. 

Exchanges

Due to inventory variances and processing time, we do not accept exchanges for online purchases.

If an alternate item, size or color is requested, please return the original item and make an additional purchase to exchange/replace. Items must be returned unworn, unwashed, and unused, with the shoebox and original packaging and must be accompanied by the original return form and customs documents (if applicable).

Clearance and final sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) was shipped.