Returns

Returns & Exchanges

All merchandise—with the exception of clearance or final sale items—may be returned within 30 days of shipment. Items must be returned unworn/unused with the shoebox, original packaging and must be accompanied by the original return form and customs documents (if applicable). Clearance and final sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) was shipped.

Returning Online & Phone Orders

To return merchandise purchased by phone or on veryvolatilela.com, please use one of the following methods.

SmartLabel:
A pre–paid, pre–addressed SmartLabel is included with your packaging box. Affix the SmartLabel to your package, and be sure to remove or cover the original shipping label. No postage is required. This service is only available within the continental US. Items purchased through an outside vendor or store cannot be returned to the Very Volatile warehouse and should be returned to the store of original purchase. See Return Policy for more information.

Please allow approximately 2–3 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).

Personal shipping method:
We recommend that you use your own trackable and insured shipping method. Please mail your return to the following address, or use the pre-addressed label found in the Return Policy.

Sbicca Footwear
Attn: Returns Department
1010 Sandhill ave
Carson CA 90746
USA

Order #                            

Please allow approximately 2–3 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).

Sbicca Footwear is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.

Returning Store Merchandise
We cannot process store–bought returns at our warehouse. Please return your items to the store where you originally made the purchase for return details.

Refund Process
Most returns will process in approximately 2–3 weeks, depending on your method of return. Additional processing delays may occur. A refund will then be credited back to your original

method of payment, and will post approximately two business days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Refunds for merchandise purchased more than a year ago that are not accompanied by a packing list will be refunded at their current selling price.

Exchanges

Due to inventory variances and processing time, we do not accept exchanges for online purchases. If an alternate item, size or color is requested, please return the original item and make an additional purchase to exchange/replace. Items must be returned unworn, unwashed, and unused, with the shoebox and original packaging and must be accompanied by the original return form and customs documents (if applicable). Clearance and final sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) was shipped.

Download PDF Return Form